Refund policy

Graduation collection

Please carefully unpack and inspect all goods, taking care not to damage the manufacturer's packaging. The goods must be carefully checked upon delivery. All claims, including those for damage or missing goods, must be made within 24 hours of receiving an order. Return requests must be made within 2 days of the reception of your package.

Please call within 2 days of receipt of merchandise at 514-545-6548, or email graduation@togesgrandmaitre.com to obtain a Return Merchandise Authorization number.

The original order shipping and handling charges are non-refundable. It is the customer's responsibility to immediately contact Toges Grand Maître Graduation to ensure any replacement. All packaging should be kept until the problem is resolved.

No merchandise may be returned to Toges Grand Maître Graduation without prior authorization. Returns must be sent prepaid and may be subject to a 20% return charge.

We must receive the returned merchandise within 7 business days of the date your Return Merchandise Authorization number is posted. Delay will result in the complete loss of the value of your return.

Toges Grand Maître Graduation cannot be held responsible for errors concerning the size, made by the author of the order. Normal return costs and conditions apply.

Allow 2-4 weeks for all returns and replacements to be processed.

All personalized products are non-returnable and non-refundable. No cancellation is accepted after receipt of your order.

Please include the following information when returning merchandise:

1. Your return merchandise authorization number visibly written on the outside of the box
2. A copy of your original invoice inside the box
3. Enclose inside the box your full contact details and an explanation, specifying if you would like a return credit, or if you would like a replacement.

Please send your request to: